Privacy Policy
Last updated: December 2024
1. Introduction
Skyline Stories RP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information
When you make a purchase or create an account, we may collect:
- Email address
- Username/Display name
- Discord ID (if linked)
- FiveM/CFX identifiers
- IP address
Payment Information
Payment processing is handled by Tebex (Analyse Ltd). We do not store credit card numbers, bank account details, or other sensitive payment information on our servers. Please refer to Tebex's privacy policy for information on how they handle payment data.
Automatically Collected Information
When you visit our website, we automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your purchases
- Deliver purchased items to your in-game account
- Provide customer support
- Send transaction confirmations and updates
- Prevent fraud and abuse
- Improve our services and user experience
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment Processors: Tebex for processing transactions
- Service Providers: Third parties that help us operate our services
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction records are kept for accounting and legal purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us through our Discord server.
8. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our Discord server at discord.gg/skylinerp